Privacy policy
Last updated November 4, 2026
This policy explains what personal data Loomple collects when you use the site, why we need it, who helps us process it and the rights you have over it. For any question or request, write to support@loomple.com.
What we collect
- Account data: your name, email address and profile picture, from the sign-in method you choose (email or Google).
- Billing data: your plan, credit balance, invoices and the billing address you enter. Card details are entered directly with Stripe; Loomple never sees or stores your card number.
- Activity on Loomple: the sounds and presets you download, the credits you spend and the settings you choose, so we can deliver your downloads and show your history.
- If you are a creator: the content you upload and its details, your earnings and payout history, the PayPal account you connect (its email and account ID, obtained through Log in with PayPal) and, only for creators taxed in the EU, the tax details required before the first payout (legal name, VAT/tax ID and address).
- Technical data: the information your browser sends with every request (such as IP address and device type), kept in server logs for security and troubleshooting.
Why we use it
- To provide the service you signed up for: your account, subscription, credits, downloads and, for creators, sales and payouts (performance of a contract).
- To meet legal obligations: invoices, accounting and tax records, and the reporting that marketplaces must file about their sellers in the EU (legal obligation).
- To keep Loomple secure and working: preventing fraud and abuse and fixing errors (legitimate interest).
- To send you emails about your account, payments and payouts. We do not send marketing emails without your consent.
Who processes it with us
- Hosting, database and file storage providers keep the data needed to run the site.
- Payment providers process subscriptions and credit purchases and send payouts to creators. An email provider delivers our emails, and Google handles sign-in if you choose it.
- When you download a sound, its creator sees the name on your account next to that download (never your email), so creators know who uses their work.
- Each of them only processes your data to provide its service to us. We do not sell your personal data and we do not share it with advertisers.
- Some of these providers are based outside the European Economic Area; transfers are covered by the European Commission's standard contractual clauses or an equivalent safeguard.
Cookies and local storage
- Loomple only uses what the site needs to work: a session cookie that keeps you signed in, security cookies used during sign-in and PayPal connection, and small preferences (such as language) saved in your browser.
- We do not use advertising or third-party tracking cookies.
How long we keep it
- Account data is kept while your account is open. When you close it, we delete it or make it anonymous, except what we must keep by law.
- Credits of a cancelled plan are removed 30 days after the cancellation.
- Invoices, payments, payouts and tax details are kept for the period required by tax and accounting law.
Your rights
- You may ask to access, correct or delete your data, to restrict or object to its use, or to receive it in a portable format. Write to support@loomple.com from the email address of your account.
- If you believe we have not handled your data properly, you may complain to your data protection authority; in Spain, the Agencia Española de Protección de Datos (aepd.es).
Other
- If this policy changes in a meaningful way, we will update the date above and let account holders know by email.